“We are not simply a Company of planes—we are a Company of People. And it is the Heart of the People of Southwest Airlines that makes us who we are—yesterday, today, and tomorrow.”
—Gary C. Kelly, Chairman of the Board and Chief Executive Officer
Our Customers mean everything to us. We like to think of ourselves as a Customer Service company that happens to fly airplanes. From booking your trip to the moment you deplane, it’s our mission to make your travel experience a great one.
With an extensive network, we serve more than 100 destinations throughout the United States, Mexico, and the Caribbean. Combined, we operate more than 3,800 flights a day including more than 500 roundtrip markets.
We do things differently here at Southwest. So much so that we had to invent a word to describe it, Transfarency! It means that we’re all about being open and honest with our Customers and making sure pesky fees stay away from our low fares.